Called VW yesterday, at 3pm because I hadn't heard anything. Girl there said that they were having trouble working out what they needed to do on the car because the orders were confused. I said it's the bloody door lock which you had to order in specially that needs replacing, she said, oh, ok. I asked whether it would be fitted that day and she assured me it would. 2 mins later the phone goes and she is back on again saying that she was sorry but the car would not be ready that day and I could have a courtesy car (which turned out to be a banana coloured polo-just out of spite I reckon).
So I got to the garage after being packed on to a tram with loads of Green Day fans heading to the LCC in Trafford and when I got to the garage I went mental. Well as mental as I get which is to say I ranted for about five minutes and made an official complaint. This car, allegedly worth £26k and made by high precision german engineers/robots is rattling. It's not a complex gearbox, suspension or engine problem. Its not electrical in nature or linked with the ECU. It's a rattle, pure and simple, and they have now had it in three seperate times over the last 3 months or so, replacing bits here and bits there, each time saying its sorted and even before I exit the forecourt the noise is still there. Now they can't even muster up enough brains between them to work out how to change a door lock and why. It is a complete embarassment to VW.
The Service Manager is meant to be calling me today so I can rant at him a bit more, usually I have better things to do with my life than get angry all the time but, on this occasion, I'm going to make an exception.