New car order delays

[watchdog]

No news yet again. No updates till next Thursday. What a farce.

New GTI PP.  First week January 2019 the very earliest.  I have given up the chase now with VW customer care department.

[Deano07]

Who told you Jan m8?

[neepy7.5]

I was also told best case scenario was first week in Jan by VW UK Customer Services about 2 weeks ago

[theduffers]

Hi Folks,

Just reading this thread.  My Build date was confirmed as 12/11/2018... No Change on the App all week to be told that the build week is a 2 week period... (according to chat rep) dealer has build week at W/C 5th,  App shows beginning of the second week of the 2 week period)

So today (19th November) I deleted the car from My VW on the web, re-added it and it now states 'Build in Progress' which would indicate (as mentioned earlier in this thread) that the app gets stuck..  Dealer and chat state it is built.. no one has a clue (or will reveal) when WLTP will be complete. 

I Originally ordered a GTD DSG mid May 2018, loads of options and dealer provisional date kept moving and ended up as Feb 2019.  I asked if petrols were coming through any quicker and he seemed to indicated that (and to be fair they probably are) so I ordered the GTI Performance with most options (excl Leather) on 21st September.

It's more the lack of information that gets me.  If they told me that WLTP was scheduled for date X then I can set my expectations.  I guess if VW save a date then maybe we wouldn't be happy with then and then all of a sudden there are loads of cancelled orders.

I hope its worth the wait 

[Dunc245]

Hi Folks,

Just reading this thread.  My Build date was confirmed as 12/11/2018... No Change on the App all week to be told that the build week is a 2 week period... (according to chat rep) dealer has build week at W/C 5th,  App shows beginning of the second week of the 2 week period)

So today (19th November) I deleted the car from My VW on the web, re-added it and it now states 'Build in Progress' which would indicate (as mentioned earlier in this thread) that the app gets stuck..  Dealer and chat state it is built.. no one has a clue (or will reveal) when WLTP will be complete. 

I Originally ordered a GTD DSG mid May 2018, loads of options and dealer provisional date kept moving and ended up as Feb 2019.  I asked if petrols were coming through any quicker and he seemed to indicated that (and to be fair they probably are) so I ordered the GTI Performance with most options (excl Leather) on 21st September.

It's more the lack of information that gets me.  If they told me that WLTP was scheduled for date X then I can set my expectations.  I guess if VW save a date then maybe we wouldn't be happy with then and then all of a sudden there are loads of cancelled orders.

I hope its worth the wait 

I understand your frustration; but it WILL be worth the wait. 6 months / 9000miles into my GTI PP ownership, and it's proving to be an exceptionally good car in every respect. The more time I spend with it; the more I realise that. 

[Jim_mk7.5]

Hi Folks,

Just reading this thread.  My Build date was confirmed as 12/11/2018... No Change on the App all week to be told that the build week is a 2 week period... (according to chat rep) dealer has build week at W/C 5th,  App shows beginning of the second week of the 2 week period)

So today (19th November) I deleted the car from My VW on the web, re-added it and it now states 'Build in Progress' which would indicate (as mentioned earlier in this thread) that the app gets stuck..  Dealer and chat state it is built.. no one has a clue (or will reveal) when WLTP will be complete. 

I Originally ordered a GTD DSG mid May 2018, loads of options and dealer provisional date kept moving and ended up as Feb 2019.  I asked if petrols were coming through any quicker and he seemed to indicated that (and to be fair they probably are) so I ordered the GTI Performance with most options (excl Leather) on 21st September.

It's more the lack of information that gets me.  If they told me that WLTP was scheduled for date X then I can set my expectations.  I guess if VW save a date then maybe we wouldn't be happy with then and then all of a sudden there are loads of cancelled orders.

I hope its worth the wait 

I understand your frustration; but it WILL be worth the wait. 6 months / 9000miles into my GTI PP ownership, and it's proving to be an exceptionally good car in every respect. The more time I spend with it; the more I realise that. 

Agreed, worth the wait. Although I didn't have to wait! 

Ps it's just a P now - It's called the GTI Performance 

[Vortex]

Hi Folks,

Just reading this thread.  My Build date was confirmed as 12/11/2018... No Change on the App all week to be told that the build week is a 2 week period... (according to chat rep) dealer has build week at W/C 5th,  App shows beginning of the second week of the 2 week period)

So today (19th November) I deleted the car from My VW on the web, re-added it and it now states 'Build in Progress' which would indicate (as mentioned earlier in this thread) that the app gets stuck..  Dealer and chat state it is built.. no one has a clue (or will reveal) when WLTP will be complete. 

I’m in the exact same position and took your advice and deleted my car from the app. The confusing thing is that when I added it again, not only did the app update to build in progress, the web page also updated to build in progress. I would have thought the two were independent of each other!

[neepy7.5]

I've found the best way is to use the web page tracker but make sure you're not logged in. For some reason the app gets stuck. I've been on build in progress for the past 4 weeks though

[Deano07]

Vw customer services just rang before,informing me my car is being released 5th Dec, to be delivered Jan to dealer. Totally fed up with being fobbed off.Dealer is ringing me Thursfay with an update. Should be interesting

[watchdog]

Vw customer services just rang before,informing me my car is being released 5th Dec, to be delivered Jan to dealer. Totally fed up with being fobbed off.Dealer is ringing me Thursfay with an update. Should be interesting

Deano, please keep us updated, both neepy and I are both in the same predicament.