When challenged they will probably say 'Ah sorry, our mistake, only 25% worn not left!'
At less than 20k no possible way for you to have used 75% of front let alone rear unless all those miles were done purely around the Nurburgring!
Thanks Jim,
I get videos sent while they service the vehicle.
In March 2018 i was advised to replace the rears due to corrosion so fair enough I arranged for this to happen during the March 2019 service i.e I book this to happen on the same day. I get another video during the March 2019 service prior to the car being returned telling me it will pass the MOT (being done the same time) but to be aware of the rear pads etc ! I ring up the dealer and remind them they are supposed to be replacing the rear pads etc today while it is in for servicing ! Oh yes, they say ... it will be done ... and was also advised I need new wipers (at £37) to get it through the MOT. I paid for brake flush on top of the service and I was also offered an engine flush which I politely declined.
A few days before, I had an absolute nightmare organising an extended service cover (got first two years included) because it wouldn't let me do it online. This resulted in numerous emails/phone calls after they initially referred me to VW customer services who referred me to VW Financial Services who then referred me back to customer services who referred me back to the dealer.
The car is fantastic but at times it is more hassle than what it is worth. Thanks for the advice guys ...