My first reply. I hope the forum don't mind me pointing VW this way!
From: Nigel Smith <windowsmith@tiscali.co.uk>
Date: 16 December 2013 12:57:20 GMT
To: Volkswagen UK Customer Service <cscretailercontacts@volkswagen.co.uk>
Subject: Re: /VW-2013/12-007558
Dear Julie,
Thank you for your reply.
If you go to the following site
www.golfgtiforum.co.uk & search for 'timing chain tensioner', you will find several cases involving VW Customer services! So to say that you have had no examples of tensioners failing, is either ignorance on your part, or you are not telling the truth about this issue!
I'll ask again, what is VWs position regarding the failure of this part, which leads to a replacement engine being required?
I very much look forward to your reply.
Regards,
Nigel Smith