GolfGTIforum.co.uk
Model specific boards => Golf mk7 => Topic started by: AGB on 30 November 2019, 07:51
-
Hi Everyone
Took my CSS in for MOT and asked about any 3 year advisories. Just brake fluid I was told. I'd expect the diff to be sorted at 3 years and checked. No, not required. So I left. Then the workshop must have said something to the manager who called and asked for authorisation on changing oil on the diff. Given everything I instructed the dealer to do they have failed to do properly, I've just lost all confidence and don't want to miss any manufacturer advisories.
Does anyone have a source of all the advisories on the car that is current that I can cross check or a reliable source for finding them? Not even going to bother with the clown show that is VW customer assistance as they have misdirected me in the past.
Thanks in advance!
Alex
-
Unable to point you in the direction of anything official but when my 2016 PP went for service in September 2018 at 30k miles the printout they give you on collection advised a diff oil change for February of this year when the car would be three years old so it is in the VAG system somewhere. £120 if memory serves, and I use Listers VW.
-
Got my PP booked in for its 3rd service and mot and I specifically asked about the diff oil. Was told by the service manager that the system was saying not needed. They must put the vin or reg number into the vw system and it tells them what needs doing. I asked him to check and he said definitely doesn't need doing and doesn't understand how other dealers are doing diff oil changes when the system isn't saying to do them.
-
Have you covered enough miles to have the diff oil changed?
I had the diff oil changed in my previous 2013 PP at 3 yerars. I had to insist as VW hadn't serviced many diffs through dealerships at that point due to the diff being a new feature on GTi's.
-
I'm nearly on 27k miles but surely if it's supposed to be changed at 30k they would just do it at the three year mark?
-
Unable to point you in the direction of anything official but when my 2016 PP went for service in September 2018 at 30k miles the printout they give you on collection advised a diff oil change for February of this year when the car would be three years old so it is in the VAG system somewhere. £120 if memory serves, and I use Listers VW.
Thanks. I think it's all pulled from the reg/VIN so isn't laid out across the life of the vehicle. VW make the assumption that service managers administering the process are a. possessed of common sense b. have reading and comprehension skills. I've found out mine lacks both.
£99 NET sounds like standard pricing.
-
Got my PP booked in for its 3rd service and mot and I specifically asked about the diff oil. Was told by the service manager that the system was saying not needed. They must put the vin or reg number into the vw system and it tells them what needs doing. I asked him to check and he said definitely doesn't need doing and doesn't understand how other dealers are doing diff oil changes when the system isn't saying to do them.
Some of these advisories operate on time or distance and not having a maintenance roadmap makes it much harder to cross check that the dealer hasn't messed up. Given the nature of the CSS, if I ever sell it, the buyer is likely to be a lot more discriminating in checking that the car was maintained to the letter of the service book.
I don't understand how my service manager found employment but if he has anything wrong, I'm the one who will suffer the financial penalty.
-
Have you covered enough miles to have the diff oil changed?
I had the diff oil changed in my previous 2013 PP at 3 yerars. I had to insist as VW hadn't serviced many diffs through dealerships at that point due to the diff being a new feature on GTi's.
No, around a third of the normal advised change. I'd expect it at 30k but know manufacturers sometimes operate on time versus mileage for certain consumables and I have no way to validate. To be honest, I don't mind if they change it because no harm can come of it but if it's unnecessary, I'm not paying for it and they can address a complaint of mis selling. The fact that it was offered later and not at the time of booking suggests a sales ploy.
-
I'm nearly on 27k miles but surely if it's supposed to be changed at 30k they would just do it at the three year mark?
I think if it's within tolerance, they'll offer it but I'd expect that to be within a few thousand miles or something like that.
-
This is interesting to me as my CS 40 is due in on Tuesday morning for its third service and MOT.
I'll see what they say but can anyone confirm if the diff oil should definitely be changed at 3 years?
-
The servicing of the PP Haldex unit or VAQ is not in the main front section of the official VW Erwin maintenance schedules...its in the section 2.2.15 called:- "Country specific additional work dependent on time & mileage"...& it states:- Front differential lock..change oil... every 3yrs...
It also states the same for the "all-wheel drive coupling" change oil....every 3yrs...
-
This may be of interest?
https://www.youtube.com/watch?v=YW6b5myTgvI&list=LLnvrCgvcS4IcVEiQxoY1-yg&index=51&t=0s
It is a US video and service intervals for different countries may be different?
I had mine done on my previous PP at 3 years old.
My current car is coming up to 3 years old, yet has covered 7k miles, I will rely on the discretion of the service dept at it's next visit.
-
This is interesting to me as my CS 40 is due in on Tuesday morning for its third service and MOT.
I'll see what they say but can anyone confirm if the diff oil should definitely be changed at 3 years?
I should have answers on Monday, will let you know what I find out. I've asked for screenshots from the service system for confirmation and a full roadmap of all maintenance and advisories as they are in the system at the moment.
-
The servicing of the PP Haldex unit or VAQ is not in the main front section of the official VW Erwin maintenance schedules...its in the section 2.2.15 called:- "Country specific additional work dependent on time & mileage"...& it states:- Front differential lock..change oil... every 3yrs...
It also states the same for the "all-wheel drive coupling" change oil....every 3yrs...
Thanks, appreciate that. What I find slightly odd is that on a new vehicle, they don't recommend an oil change after run in when i'd expect swarf and contaminants to be in the oil. Yet for differential oil which I expect is now synthetic and less prone to deterioration, they're advising a change on a time interval, not use/mileage.
-
This may be of interest?
https://www.youtube.com/watch?v=YW6b5myTgvI&list=LLnvrCgvcS4IcVEiQxoY1-yg&index=51&t=0s
It is a US video and service intervals for different countries may be different?
I had mine done on my previous PP at 3 years old.
My current car is coming up to 3 years old, yet has covered 7k miles, I will rely on the discretion of the service dept at it's next visit.
Thanks for the link, will watch with a coffee in a moment.
You have a CSS don't you? My experience of selling anything that has 'limited edition' or 'collectible' associated is that the car will be interrogated. Having to explain discretionary decisions on the part of the garage will be more trouble than it's worth.
-
The servicing of the PP Haldex unit or VAQ is not in the main front section of the official VW Erwin maintenance schedules...its in the section 2.2.15 called:- "Country specific additional work dependent on time & mileage"...& it states:- Front differential lock..change oil... every 3yrs...
It also states the same for the "all-wheel drive coupling" change oil....every 3yrs...
Thanks, appreciate that. What I find slightly odd is that on a new vehicle, they don't recommend an oil change after run in when i'd expect swarf and contaminants to be in the oil. Yet for differential oil which I expect is now synthetic and less prone to deterioration, they're advising a change on a time interval, not use/mileage.
Thought modern engines were run in on the bench.
-
The servicing of the PP Haldex unit or VAQ is not in the main front section of the official VW Erwin maintenance schedules...its in the section 2.2.15 called:- "Country specific additional work dependent on time & mileage"...& it states:- Front differential lock..change oil... every 3yrs...
It also states the same for the "all-wheel drive coupling" change oil....every 3yrs...
Thanks, appreciate that. What I find slightly odd is that on a new vehicle, they don't recommend an oil change after run in when i'd expect swarf and contaminants to be in the oil. Yet for differential oil which I expect is now synthetic and less prone to deterioration, they're advising a change on a time interval, not use/mileage.
Thought modern engines were run in on the bench.
Engines may be, depending on model but the engine is only one component of the system. Hard to see a volume manufacturer like VW having the capacity or bearing the manufacturing cost to do this for proven engines.
-
The servicing of the PP Haldex unit or VAQ is not in the main front section of the official VW Erwin maintenance schedules...its in the section 2.2.15 called:- "Country specific additional work dependent on time & mileage"...& it states:- Front differential lock..change oil... every 3yrs...
It also states the same for the "all-wheel drive coupling" change oil....every 3yrs...
Thanks, appreciate that. What I find slightly odd is that on a new vehicle, they don't recommend an oil change after run in when i'd expect swarf and contaminants to be in the oil. Yet for differential oil which I expect is now synthetic and less prone to deterioration, they're advising a change on a time interval, not use/mileage.
Thought modern engines were run in on the bench.
No way in the world do VW or any other large scale manufacturer run in their engines on a bench. Manufacturing tolerances have gotten better, not worse over the years, so why start now?
Imagine the facilities and resource needed to do this, at a time where VAG would skin a turd to save money.
How many hours should VW run an engine in on a bench when most people don't see the best from their VAG engines for 20k miles?
-
I heard back from VW and have confirmation on a few points that might be of interest:
Front diff lock needs oil changing at 3 years in perpetuity. The front differential lock of the Golf GTI “Performance” is also fitted with a multiplate clutch which corresponds to the Haldex coupling and I suspect this will also apply to my TCR.
The other items are obvious - Spark Plugs (4 years), Air Filter (6 years), Pollen Filter (2 years), Brake Fluid (3, 5, 7 years).
There are two types of pollen filter in the parts catalogue - the hypoallergenic is more expensive. I replaced mine recently and did a decontamination of the aircon. Irritatingly, they sell you the can of antibacterial/fungicidal spray but not the clip on applicator with extended hose to go down the vents. Got one off e-bay. If anyone needs part numbers on any of the above, happy to look them up.
-
Mines 3 on the 19th Dec and still isn't having its diff oil done. Was told 30k miles which I'll probably get to in march which means another trip to the dealer then.
-
So mine is currently at the dealers while I'm in a 1.0L Polo, as well as the service and MOT they said it also needs a brake fluid change at 3 years old. Didn't mention the front diff so I asked them to do that as well while it's in. Be glad to get it back, this Polo is sooo slow! :grin:
-
Mines 3 on the 19th Dec and still isn't having its diff oil done. Was told 30k miles which I'll probably get to in march which means another trip to the dealer then.
They sent me a screenshot from the system as I wanted proof. If I don't do it and ask them to print the electronic service record to go with the sale of the car, it'll record as having been missed. Which is a ridiculous position to be in.
-
Service done, brake fluid changed and MOT passed. Then I was told they couldn't do the diff oil change as they didn't have the right fill and drain plugs to use! Really, do these need replacing when this is done? Anyway they've ordered some, got to take it back in again for that now...
-
Service done, brake fluid changed and MOT passed. Then I was told they couldn't do the diff oil change as they didn't have the right fill and drain plugs to use! Really, do these need replacing when this is done? Anyway they've ordered some, got to take it back in again for that now...
If I remember from experience on another GTI I had (and expect they'll be the same), the drain plugs are treated as consumables and be easily damaged so they tend to be replaced at oil changes to ensure the tightest seal. Wouldn't expect a charge, should be included in the price of the work. They're peanuts anyway.