Hello, first post but to be fair, I wouldn't have found this site otherwise... every cloud and all that.
My car is currently sat at Aylesbury VW awaiting repair due to the chain tensioner being on its way out (59 plate; 79K miles). Unfortunately, even though I had warranty on the car, apparently this part wasn't covered (Cowboys @ Warrantywise - the adverts with Quentin Wilson in).
The car is now at Aylesbury VW who have been absolutely superb throughout, fighting my corner with Warrantywise (whose policies are basically worthless) and even paying for the water pump to be replaced at their own cost! Fantastic customer service so I'm glad I took the car to them.
I've been lucky as the only sympton was the EML coming on straight after start up so I called out the AA before I drove it, even though it sounded fine. Their guy knew straight away what it was when he flushed the code (P0016) and told me to look online as this is a very common fault on the TSI engine. He also said I'd been extremely lucky as most just go without any warning whatsoever!
Anyway, that's my story! Will now have a look round on the site